Return Policies
Overview of eGreddyShop.com's Return Policy. Please read carefully! Don't hesitate to contact us with any questions.
I. Inspection
Buyer shall inspect and reconcile all inbound shipments from EGREDDYSHOP.COM within seven (7) working days. Claims for shortages or damaged merchandise must be submitted to EGREDDYSHOP.COM no more than ten (10) working days following Buyer's receipt of shipment.
II. Returns, Defective and Damaged Merchandise
Freight damaged merchandise will not be accepted by EGREDDYSHOP.COM. The customer should contact the carrier for reimbursement procedures. EGREDDYSHOP takes every measure to carefully package and stabilize the package contents before shipping. All shipments are fully insured. Carrier mis-handling is not within EGREDDYSHOP.COM's control.
EInjen does not accept returns for manufacturer's defect. EGREDDYSHOP.COM will help with arrangements to ship the defective part to the manufacturer for replacement if needed. The customer should contact the manufacturer directly for resolution.
III. A Returned Merchandise Authorization ("RMA") form must be filled out by the Buyer and Approved by EGREDDYSHOP.COM prior to any return. A Refund or Store Credit will be issued to Buyer upon receipt of the RMA. All refunds will be processed by the same manner as they were received by EInjen. Example: Credit Card, Debit Card, Etc.
The following guidelines apply:
The RMA number should be clearly indicated on the return package(s).
All returns must be shipped "pre-paid" and fully "insured."
Return packages with unpaid or freight charges due will be refused and returned to customer.
EInjen will return to the customer any and all "freight damaged" packages.
Returns must be received by EGREDDYSHOP.COM within 10 calendar days after the RMA number has been issued. Note: "RMA" numbers are void after the aforementioned 10 calendar days. If the RMA expires, the customer will be required to contact EInjen for a new RMA number.
IV. Returns Or Exchanges for Good Merchandise
Returns of good merchandise may be accepted by EGREDDYSHOP.COM in its sole discretion under the following conditions:
Return/Exchange of merchandise in totally re-saleable condition, without markings on the original packaging. Accepted return will be assessed a 25% restocking charge.
Return/Exchange of merchandise in packaging that has been marked, relabeled, mis-used, or otherwise defaced will NOT be accepted for return.
Merchandise classified by EGREDDYSHOP.COM as TBD (To Be Discontinued), or DC (Discontinued), may NOT be returned for credit.
Buyer must pay all return transportation charges.
V. Custom and/or Special Orders - Cancellations and/or Refunds, including Deposit will NOT be accepted or issued on these orders.
Any returns for or quality or application (fit) issues will require high quality digital pictures of the products to be emailed to the account manager before an RMA is approved.
Order cancellations will take up to 48 hours after a cancellation is requested before the order is officially cancelled and money processed for return.
Returns/Exchanges will not be accepted under any circumstances after 14 calendar days after the ship date indicated by EGREDDYSHOP.COM .
Please be advised that EGREDDYSHOP.COM reserves the right in advance to refuse any return if we deem that return does not meet our return policy criteria.